You’re Getting Warmer

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In warm weather or cold weather, we can count on being mystery-shopped in our business almost every day.

However, it can still be disconcerting to get a report card on our performance. “You mean, that whole experience was a lie?! Oh, look, I got an ‘A.'”

report-card

One of our clients sent us a report recently that was done by the manufacturer. They scored 10/10 on the quote portion using SalesCatcher.

The part I’m most proud of? “TONE OF EMAIL RESPONSE: WARM & CORDIAL; EXPRESSES APPRECIATION FOR YOUR SALES INQUIRY” (the best possible answer).

Free-Hug

What this means is that somehow we figured out how to convey warmth and appreciation in addition to (and not despite) the bells and whistles like the high-resolution photos of the inventory vehicles; the ability to change the color of the car; a link for the shopper to send you a text message right from the quote itself; exact price of the car with no asterisks, with discounts and rebates; a link that opens an equipment list; etc.

If you think SalesCatcher could net you more sales (like it’s doing for everyone else) and you want to call me at 714-912-9714 for references or a free demo, you’re getting warmer…

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